About us

WHO WE ARE?

Welcome to Vital Outsource

Our founder, Muhammad Zia, realized that hiring and training dispatch staff was the biggest challenge for owners and managers in passenger transportation. Whether it’s a taxi service, limousine company, or charter bus business, skilled dispatchers are hard to find and even harder to retain. Ray reflected on the many employees he trained over the years who soon left the company. This led to a costly cycle of hiring and training, including advertising the position, interviewing applicants, onboarding new hires, and investing in their training—only to hope they grasped the importance of a call center’s role.

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”At VITAL OUTSOURCE LIMITED, we’re more than just a dispatch service—we’re the connection between our customers and their destinations. Our commitment to reliable, friendly, and efficient telephone answering ensures that every ride starts and ends with excellence.”

CEO VITAL OUTSOURCE LIMITED

 

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Our Vision & Mission

 Vital Outsource – Your trusted partner for managing transportation service requests. Whether on-demand or prescheduled, we deliver exceptional 24/7 customer support through our advanced technology and multilingual team. Tailored to your specific needs, our solutions ensure efficiency and unmatched service. Choose Vital Outsource for seamless transportation management.

Experienced Agents
Experience 90%
Quality Monitoring
Monitoring 94%
Dedicated Solutions
Solutions 92%

Experienced Agents

All our services include highly skilled, experienced agents who collaborate closely with you to manage your organization's daily operations according to your specific needs.

Quality Monitoring

Our Quality Assurance team monitors and reviews agents’ calls, offering scorecard feedback to enhance service quality, ensure performance metrics

Dedicated Solutions

We don’t provide generic, one-size-fits-all solutions. Instead, we understand your business and design tailored solutions to suit your market, goals, and budget.

Why you choose us?

Invest in other areas of your business while saving money by outsourcing to a company built for your needs. Call centers can be costly—stop the drain with a cost-effective solution. Join companies like ADT Taxi, Compass Travel, and Station Cars to start saving today

Vital Outsource support team has earned multiple awards for outstanding customer service, showcasing their dedication to delivering top-quality support to clients.

Vital Outsource support team has been recognized with multiple awards for exceptional customer service, reflecting their commitment to delivering the best service to clients.

Vital Outsource is dedicated to delivering results-driven projects that align with clients’ objectives. They collaborate closely with clients to understand their goals and develop tailored solutions for succe

Vital Outsource to deliver top-quality designs for client projects, focusing on creating visually appealing, user-friendly solutions tailored to meet each client’s unique needs.

Vital Outsource support team is available 24/7 to assist clients with any issues, ensuring prompt help whenever it’s needed.

Get in touch! We are looking forward to start a new project.