We utilize a range of metrics to assess the performance of our Customer Service Agents. Our Quality Assurance process includes monitoring inbound calls, offering continuous training, conducting performance evaluations, and providing coaching to ensure all calls are managed professionally and within designated timeframes. We are committed to delivering a premium level of service.
.

Our expert customer support agents are equipped to meet the needs of a wide range of customers, from corporate travel bookers to leisure travelers and last-minute ride requests. We hold regular training workshops to ensure our agents are up to date with your latest protocols and capable of resolving any issue quickly. We understand that exceptional customer service is key to retaining your customers.

We recognize the importance of details, data, speed, and efficiency. To ensure top performance, we have implemented a quality control system that continuously monitors and evaluates our agents as they represent your company. This system helps us create action plans and training programs that enhance accuracy in our call center, guaranteeing a premium level of service for you and your clients.

Payroll is another service we provide to help you focus on growing your business, not on administrative tasks. Handling payroll can be complex, but our fully automated payroll system, powered by iCabbi, simplifies the process. It offers the convenience of Direct Deposit for your drivers and allows remote access via smartphone. Your drivers can easily view their earnings, making your job easier. Contact us for more details on this program.